The Fire Safety Document and Hot Tub Rules Safety Document must be read as part of these terms and conditions
Check In and Check Out Times Guests are welcomed after 4pm on the day of arrival and are requested to vacate their rooms by 10am on the day of departure. If we are able to offer an earlier check in or later check out, we will let you know but this may not be known until the actual day. Charges will apply for any unauthorised late check out.
Refundable Damage Bond A damage bond of £100 is pre-authorised from your credit/debit card a few days prior to arrival and is automatically released after 7 days if it hasn’t been required. The money isn’t actually taken, just ring-fenced in case of damage. We will charge your credit/debit card held against your booking should any damage caused by you or member of your party including dogs fall short of the damage bond held on your account.
Booking Deposits and Cancellations A non-refundable booking fee/deposit per unit is required to hold the dates. The balance of your stay must be paid 28 days before arrival. If the booking is cancelled less than 28 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 28 days or more before arrival then the booking fee/deposit will not be returned. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. We strongly advise guests to take out travel insurance* in case of cancellation due to unforeseen circumstances to cover cases such as – bereavement, medical appointments, medical conditions including Covid-19, illness, adverse weather conditions etc. to include all guests on the booking. Cancellations can only be accepted in writing either by post or email, your stay is NOT cancelled until you receive a cancellation confirmation from Mount Pleasant Hideaway. If we are able to re-sell your holiday once cancelled, a refund will be made which may be less than you paid depending on actual resale value due to any discounts which may have to be offered and minus a fee of £15 to cover administration and credit/debit card costs as well as the non-refundable booking fee. Your bank may offer travel insurance linked to your bank account and may be worth checking before purchasing a separate policy.
Amendments or Cancellations by US Should we for reasons beyond our control need to change a booking/room, then we will use all reasonable endeavours to offer you alternative comparable facilities at no additional cost or liability. In these circumstances you may accept or decide to cancel the contract, and accept the return of the booking/reservation fee and any other monies paid in advance. This is the limit of Mount Pleasant Hideaway’s responsibility.
Payments We accept Visa, MasterCard, Maestro or Delta cards via ‘Stripe’ a secure payment platform. We do not accept cheques. Any booking made will be guaranteed against the credit/debit card given and amounts payable will be taken in regard to cancellations.
Complaints In the unlikely event that you have a complaint about your stay please inform us straight away. We will do our utmost to rectify any issues that are within our control. No compensation will be considered after the stay has ended if it was not reported during your stay.
Guest Registration Forms It is a legal requirement for us to collect all guests details, we will ask you to complete, sign and date this form prior to arrival. Only people on this form can stay/visit the accommodation.
Hot Tubs We will endeavour to ensure your hot tub is freshly filled prior to your check in time, however, at times particularly in peak periods this may not always be possible. We will keep you fully informed. To ensure water quality is always maintained, daily checks will be carried out and if necessary chemicals may be added or in some circumstances the hot tub will be drained and refilled, this may result in the hot tub not being available for a period of time. We do not allow smoking in the hot tub. We will not be held accountable should there be a water shortage for any reason including but not limited to; a hosepipe ban or water outage imposed by Dwr Cymru. We do supply a starter pack of wood (firelighters, kindling and logs) this is provided at the start of your stay. Further supplies are available from our honesty shop. Only certified ready to burn logs or heat logs may be used. DO NOT USE CHARCOAL IN THE HOT TUB STOVE, it may cause damage to the stove and you will be held responsible for said damage. In extreme weather we may deem the hot tub ‘out of bounds’ as it poses a health and safety risk. No refunds will be offered.
HOT TUB DISCLAIMER: Instructions are provided for safe use. Guests are entirely responsible to ensure instructions are followed by themselves and all members of their party. If in doubt DO NOT USE.
Fire Pits & BBQ’s We must insist that only kindling, or certified ready to burn logs or heat logs or bbq charcoal are used on the Fire pit. The BBQ is for charcoal ONLY or to be used in conjunction with a disposable bbq. YOU are responsible for washing up all grills and bbq utensils. A wire brush is kept in the log store. Do not remove from their slabs. Under no circumstances can bbq’s be used on the decking or inside the accommodation.
Shop Our on-site shop sells charcoal, kindling, logs, gifts, first aid kits, toothpaste and other items which may be needed. Payment is then requested via stripe unless you leave cash in your accommodation.
Noise and Consideration of Others We are very much a quiet site and we ask our guests to respect this, we don’t want to spoil your enjoyment but equally, we don’t want our guests, our neighbours and indeed ourselves to endure unnecessary noise. We operate a ‘quiet hours’ of between 11pm to 9am. Please be respectful and considerate.
Breakages We reserve the right to charge for breakages and/or damages to property belonging to Mount Pleasant Hideaway, first from the damage deposit paid when booking and then if not enough it will be against the card held for payment. Persons making the booking will be held responsible for any damages.
Parking We have 2 parking spaces for each accommodation unit. Parking for more than 2 vehicles cannot be guaranteed. Parking is at owners risk, (car and contents).
Pet/Animal Policy We welcome dogs at Mount Pleasant Hideaway but we reserve the right to refuse dogs onto and inside the property unless we have been previously notified. If you did not inform us at the time of booking then our standard cancellation charges will apply. Your dog must be on a lead at all times when walking between your vehicle and your accommodation and when walking within our grounds. Signage must be adhered to. Your dog may be off lead in your enclosed garden but MUST be under control at all times. We allow dogs on beds but please bring your own linen, sheets, bedding. We may have to make a charge for any linen that cannot be cleaned as a result of muddy/dirty/oily paws. We do not allow dogs to be left unattended in the accommodation or garden at any time. Please clear up after your dog immediately (as access to your garden is required for hot tub checks) and dispose of correctly in the bin provided. We will make claims from the damage deposit for any damage caused and for any additional cleaning required. Your dog/s must be under control at all times and should they become a nuisance to other guests or neighbours, you could be asked to leave.
Livestock Do not feed any animals. Please take notice of all signage.
Countryside Life Our glamping site is in the countryside and often there will be sights, smells and sounds that are countryside related. As we have the added benefit of a meadow there will be a certain amount of wildlife in the immediate area, specifically rabbits, birds, bees, insects, spiders, flies etc. In order to try to reduce any unwanted visitors it may be necessary to keep all doors and windows closed.
Lost Property We have a minimum handling charge of £10.00 for returning guest property, plus postal charges. If not claimed we hold property for a period of 14 days from departure date. It will then be disposed of. Mount Pleasant Hideaway does not accept liability for any lost, stolen or damaged items.
Damages Any damage to our soft furnishings including bedding and towels will be charged for. Please take care with spillages, food/takeaways, make up, hair dye and fake tan as well as any damage caused by your dog. Any other damages will be charged accordingly.
Accessibility We are committed to doing all we can to accommodate less able visitors and those with special requirements including but not limited to deafness and blindness. Please advise us of any disability prior to booking.
Group Bookings In total we can offer accommodation for up to 14 people over our 6 units, if you wanted to book more than one unit please contact us first as we would not want our other guests to be disturbed.
Utilities From time to time we may experience power cuts and water interruptions, which is completely beyond our control. If we are forewarned of any planned interruptions we will of course advise you. Please note that no compensation will be considered in these events.
Disclaimer The car park, pathways, accommodation and its gardens, meadow, seating areas and all other public spaces located at Mount Pleasant Hideaway are available for you to use. You are welcome to make use of these facilities entirely at your own risk. Please take notice of all signage. We do not accept any responsibility for harm, injury or loss to you or any member of your party including pets.
Smoking Smoking and/or vaping is strictly prohibited inside the accommodation. Mount Pleasant Hideaway is a smoke free site apart from in your designated area which is clearly signed. Smoking of tobacco can be done in your garden area only, ashtrays are provided. Cigarette butts must be disposed of in the metal lidded bin. We do not allow smoking in the hot tub. Please Note: From 1st July 2007, we are required by law to go “smoke free” and guests will not be able to smoke in indoor places. As accommodation providers we could be fined up to £2500 if we fail to enforce these laws. Anyone who has been found to be smoking indoors will be liable to a minimum cleaning charge of £100.
Drugs Under no circumstances do we allow the use of illegal substances.
Security Cameras: For everyone’s safety, we have a Ring doorbell camera at the entrance to the cottages, within the shop and external cameras around the property. These cover entry points only. No cameras are inside any private areas.
In The Event Of An Emergency Contacts: The nearest 24hr A&E Hospital is
Ysbyty Gwynedd,
Penrhosgarnedd,
Bangor,
Gwynedd,
LL57 2PW.
There is also a smaller hospital with a minor injuries unit located at Holyhead
Penrhos Stanley Hospital,
Penrhos Beach Road,
Holyhead,
Anglesey,
LL65 2QA
Open 7 days a week 08:00 – 20:00. Open bank holidays.
You must inform us of any accident or injury as soon as possible on the emergency contacts given within your welcome email as we need to document this for your insurance.
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FIRE SAFETY DOCUMENT
We take your safety seriously, please take the time to read and understand the following which has been devised from our Fire Risk Assessment …it may save your life
Evacuation procedure – In the event of a fire or hearing an alarm;
All occupants to leave the building immediately, do not delay by collecting belongings
Close the door behind you if safe to do so
A fire blanket is provided to aid escape if required
Take the emergency torch with you
Ring the rotary fire bell to alert immediate neighbours (Glamping Huts Only)
Make your way to the fire assembly point Call 999 – address details are on the torch
Ring owners – details on torch
DO NOT PUT YOURSELF AT RISK BY TACKLING THE FIRE
Do not return to accommodation until advised to do so
Fire Prevention – What we ask of you;
Please inform us prior to booking a stay with us if you have a disability that may hinder your escape should a fire break out. This could be a walking difficulty, hearing loss, anxiety etc. We can then ensure we put suitable measures in place for your safety. Should we not be able to implement suitable arrangements your stay (if already booked) will be cancelled in accordance with our cancellation policy.
You should immediately familiarise yourself of the emergency escape route, where the emergency light and the emergency torch is and the location of the rotary bell & fire point
The Fire assembly point is located at the Siop Bach/ Honesty shop.
We are a non-smoking site. Smoking is only permitted in your own garden at the designated area. No Smoking or Vaping inside the accommodation
Candles, incense sticks, BBQ, Firepits, portable gas cookers/burners/hobs or any other source of fire must not be used inside the accommodation or on the decking. A battery operated safety candle is provided
BBQ and Firepit must remain in designated areas
Only supplied electrical items are to be used
Charging is not permitted of any items with the exception of Mobile Phones & Personal Electrical Equipment – Specifically: Laptops/IPads/E-Cigs.
Do not leave these items charging unattended and do not charge on soft surfaces ie. bedding. A fire retardant area is provided for the safe charging location.
You must ensure charging leads are approved and not faulty Personal hair straighteners/tongs may be used so long as they are PAT tested by us. There is a charge of £5 per item. Please use heat pads/holders for these when in use and to cool down
Multi plug adapters, extension leads, electric blankets, portable heaters and fans are strictly prohibited
Should an electrical item get dropped or damaged accidental or otherwise, you must stop using the item and report to us immediately for re-testing
Rubbish must be recycled where possible in the signed communal bins. The bin inside the accommodation is for non-recyclable rubbish only. This is to reduce the volume of combustible waste within your living space.
Any combustible material such as firelighters, charcoal, wood, heat logs etc. must be stored outside in the plastic lidded container
Any ash from BBQ, Firepit, Hot tub and smoking must be disposed of in the metal lidded bin located in your garden area
If freestanding heaters are provided by us, please ensure that they are used on the floor, not likely to be knocked over, not covered ie. clothing, towel etc. and not blocking any escape routes. Please also ensure that the cable does not present a trip hazard
Cooking oil spray is provided. Please do not use any other form of oil. Cooking must not be left unattended at any time and always supervised by an adult
When using the toaster, ensure it is not directly beneath a wall unit or shelf
What we do to keep you safe – Prior to check in;
Smoke and carbon monoxide alarms are checked
All electrical items are visually inspected
Batteries in the emergency lighting and torch are checked
We check that labels on the emergency torch are intact
The location of the fire blanket is checked
Thumb turns on the door handles are checked
All rubbish is removed from your accommodation
What we do to keep you safe – Annually;
All electrical items are PAT tested
All gas appliances have a safety check
Electrical safety checks are carried out
Our Fire Risk Assessment is reviewed at least annually ____________________________________________________________________________
Hot Tub Rules Safety Document
Hot Tub Users It is your responsibility to enforce the hot tub rules, the life and health of you and your party is important.
To comply with HSE regulations, the water will be checked daily and adjusted as necessary. We will endeavour to choose a time that’s convenient to you.
It may be necessary to completely drain and refill the hot tub during your stay which may take several hours.
You are deemed to have accepted these terms and conditions by reserving a room. If any of these conditions are ignored, then we reserve the right to ask you to leave immediately and without refund and if appropriate the police will be informed
